Legal notice

Last Updated: 19th August 2026

OVERVIEW

This website is operated by ELVEO. Throughout the site, the terms "we", "us" and "our" refer to ELVEO.

ELVEO offers this website, including all information, content, features, tools, products and services available through this site (collectively, the "Services"), to you subject to your acceptance of the terms, conditions, policies and notices stated on this website.

By visiting our website and/or purchasing something from us, you engage in our Services and agree to be bound by the applicable terms, conditions and policies available on this website.

Please read these terms carefully before accessing or using our website.

Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to offer and sell our products to you.

SECTION 1 – ONLINE STORE TERMS

By using the Services, you represent that you are legally capable of entering into a binding agreement in your jurisdiction.

If you are under the applicable age of majority, you should only use the Services with the involvement and permission of a parent or legal guardian where required.

You may not use our products or Services for any illegal or unauthorised purpose or violate any applicable laws in connection with your use of the Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse or restrict access to the Services where reasonably necessary and permitted by applicable law.

Payment information transmitted through our store is processed using appropriate security measures provided by Shopify and our payment service providers.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services or content provided through the website without prior written permission from ELVEO, except where permitted by law.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We make reasonable efforts to ensure that information provided through our website is accurate and current.

However, information may occasionally contain errors, omissions or outdated material.

Information provided on this website is intended for general informational purposes and should not be relied upon as medical or professional healthcare advice.

SECTION 4 – MODIFICATIONS TO SERVICES AND PRICES

Product prices, promotions and Services may be changed from time to time.

We reserve the right to modify or discontinue products or Services where permitted by applicable law.

Changes to prices will not affect orders that have already been accepted by us, except where otherwise permitted by law.

SECTION 5 – PRODUCTS AND COSMETIC USE

Certain ELVEO products may be available exclusively through our online store and may be subject to our Refund & Returns Policy.

ELVEO skincare products are intended for cosmetic use only, unless expressly stated otherwise.

Our products and information are not intended to diagnose, treat, cure or prevent any disease or medical condition and should not be considered a substitute for professional medical advice.

Individual experiences and cosmetic results may vary depending on factors including skin type, sensitivity, frequency of use and individual skincare routines.

ELVEO does not guarantee that any particular customer will achieve a specific cosmetic result.

Customers should carefully read all ingredient lists, directions and warnings before using a product.

If you have known allergies, sensitive skin, an existing skin condition or concerns about whether a product is suitable for you, seek appropriate professional advice before use.

If irritation, redness, discomfort or another adverse reaction occurs, discontinue use.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete and accurate purchase, billing, shipping and account information when making a purchase through our website.

We reserve the right to refuse or cancel orders where reasonably necessary, including in cases of suspected fraud, payment issues, product unavailability or obvious pricing errors, subject to applicable consumer law.

SECTION 7 – OPTIONAL TOOLS

We may provide access to tools or services offered by third parties.

Your use of third-party tools may be governed by the relevant third party's own terms and policies.

ELVEO is not responsible for third-party services that we do not own or control, except to the extent otherwise required by law.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

We are not responsible for examining or evaluating the content, accuracy, security or practices of third-party websites that we do not control.

You should review the applicable terms and privacy policies before using third-party websites or services.

SECTION 9 – USER COMMENTS, REVIEWS AND OTHER SUBMISSIONS

If you submit reviews, feedback, photographs, suggestions or other content to ELVEO, you confirm that you have the right to provide that content.

You must not submit material that is unlawful, defamatory, abusive, fraudulent, misleading, infringing or otherwise harmful.

Where permitted by law and subject to any permissions obtained from you, ELVEO may use submitted content in connection with operating, improving or promoting our business and Services.

SECTION 10 – PERSONAL INFORMATION

Your submission and our processing of personal information through the Services is governed by our Privacy Policy.

For questions regarding your personal information or privacy rights, contact:

hello@elveo.com

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability, shipping or other matters.

We reserve the right to correct errors, update information or cancel affected orders where appropriate and permitted by law.

If an order is cancelled after payment has been received, an appropriate refund will be provided.

SECTION 12 – PROHIBITED USES

You may not use our website or Services:

For unlawful or fraudulent purposes.
To violate applicable laws or regulations.
To infringe intellectual property rights.
To submit false or misleading information.
To transmit viruses, malware or other harmful code.
To collect personal information about others unlawfully.
To spam, phish, scrape or otherwise interfere with the Services.
To circumvent or interfere with security features.
In any manner that could damage ELVEO, Shopify, our customers or other third parties.

We reserve the right to restrict or terminate access to the Services where these restrictions are violated.

SECTION 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We aim to provide high-quality products and accurate information through our Services.

Except for warranties, guarantees and rights that cannot legally be excluded, ELVEO does not provide additional warranties beyond those expressly stated by us.

To the fullest extent permitted by applicable law, ELVEO shall not be liable for losses, injuries or adverse effects resulting from misuse of our products, failure to follow product instructions, unauthorised use of the Services or circumstances outside our reasonable control.

Nothing in this Legal Notice excludes or limits liability where doing so would be unlawful.

Your statutory consumer rights remain unaffected.

SECTION 14 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify ELVEO against claims, losses or expenses resulting from your unlawful use of the Services, material breach of the applicable terms or infringement of another person's rights.

Nothing in this section limits rights or protections that cannot legally be limited under applicable consumer law.

SECTION 15 – SEVERABILITY

If any provision contained within these terms is determined to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law.

The remaining provisions will continue to apply.

SECTION 16 – TERMINATION

These terms remain effective while you use our Services.

You may stop using the Services at any time.

ELVEO may restrict or terminate access where you materially breach applicable terms, engage in fraudulent activity or use the Services unlawfully, subject to applicable law.

SECTION 17 – ENTIRE AGREEMENT

These terms, together with our Terms of Service, Privacy Policy, Refund & Returns Policy and other applicable policies published on our website, constitute the agreement governing your use of the Services and purchases from ELVEO.

SECTION 18 – GOVERNING LAW AND JURISDICTION

These terms are governed by the laws of Ireland, subject to any mandatory consumer protections that may apply under the laws of a customer's country of residence.

Nothing in these terms is intended to deprive consumers of protections or rights they are entitled to under applicable law.

SECTION 19 – CHANGES TO THESE TERMS

We may update these terms from time to time to reflect changes to our Services, products, business practices, legal requirements or other operational reasons.

Any revised version will be published on our website with an updated "Last Updated" date.

SECTION 20 – CONTACT INFORMATION

Questions regarding these terms, our products or the Services can be sent to:

Email: hello@elveo.com

SECTION 21 – PRODUCT USE AND SAFETY

ELVEO products should only be used for their intended cosmetic purpose and in accordance with the instructions and warnings provided.

Customers are responsible for reviewing the product information and ingredient list before use.

Where appropriate:

Avoid direct contact with the eyes unless the product is specifically intended for the relevant eye area.
Do not use products in a manner inconsistent with their directions.
Discontinue use if irritation, redness, discomfort or another adverse reaction occurs.
Keep products out of reach of children where appropriate.
Do not use a product if you know that you are allergic or sensitive to one of its ingredients.
Seek appropriate professional advice if you have concerns about whether a product is suitable for you.

Individual skin responses vary, and ELVEO cannot guarantee that every product will be suitable for every individual.

SECTION 22 – LIMITATION OF LIABILITY FOR PRODUCT USE

To the maximum extent permitted by applicable law, ELVEO shall not be responsible for injury, loss or adverse effects resulting from:

Misuse or improper use of a product.
Failure to follow instructions or warnings.
Use of a product for a purpose for which it was not intended.
Continued use after experiencing an adverse reaction.
An individual's known allergy or sensitivity where relevant ingredient information was made available.

Nothing in this section excludes or restricts liability for defective products or any other liability that cannot lawfully be excluded or restricted.

SECTION 23 – CONSUMER RIGHTS

Nothing contained in this Legal Notice, our Terms of Service, Refund & Returns Policy or other policies is intended to exclude, restrict or limit your statutory rights.

Customers may have rights relating to faulty, damaged, unsafe, misdescribed or otherwise non-conforming products under applicable consumer protection law.

These rights exist independently of any additional commercial return, refund or satisfaction policies offered by ELVEO.

SECTION 24 – ACKNOWLEDGMENT

By purchasing or using ELVEO products, you acknowledge that:

You are responsible for reading the relevant product information, ingredient list, instructions and warnings before use.
Cosmetic results and individual experiences may vary.
Products should be used only for their intended purpose.
You agree to comply with the applicable terms and policies governing your purchase and use of the Services.

Nothing in this acknowledgment waives any statutory rights or protections that cannot legally be waived.

CONTACT INFORMATION

Brand: ELVEO
Email: hello@elveo.com