Terms of service
This website is operated by ELVEO. Throughout the site, the terms "we", "us" and "our" refer to ELVEO.
ELVEO offers this website, including all information, content, features, tools, products and services available through the website (collectively, the "Services"), to you conditioned upon your acceptance of these Terms of Service and all other policies referenced herein.
Our store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products and Services to you.
By visiting our website, purchasing a product from us, or otherwise using the Services, you agree to be bound by these Terms of Service.
Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not access or use the Services.
1. Online Store Terms
By using our Services, you confirm that you are legally capable of entering into a binding agreement in your jurisdiction.
You may not use our products or Services for any unlawful or unauthorised purpose, nor may you violate any applicable laws when using the Services.
You must not transmit viruses, malware, harmful code or other material that could damage, disrupt or interfere with the operation or security of the Services.
A breach of these Terms may result in the suspension or termination of your access to the Services.
2. Products and Services
We make reasonable efforts to display and describe ELVEO products as accurately as possible.
However, colours, packaging and product appearance may vary slightly depending on your device, screen settings, manufacturing variations or updates to product packaging.
We reserve the right to modify, discontinue or update products or Services at any time, subject to applicable law.
All products are subject to availability.
We may limit the quantities of products available for purchase where reasonably necessary.
3. Cosmetic Products and Individual Results
ELVEO products are intended for cosmetic use only, unless expressly stated otherwise.
Information provided through our website, product descriptions, advertisements or other communications is provided for general informational purposes and should not be considered medical advice.
Our cosmetic products are not intended to diagnose, treat, cure or prevent any disease or medical condition.
Individual experiences and cosmetic results may vary depending on factors including skin type, sensitivity, frequency of use, skincare routine and other individual factors.
We do not guarantee that any particular customer will achieve a specific cosmetic result.
Customers are responsible for reviewing product ingredients, directions and warnings before use.
If irritation, redness, discomfort or another adverse reaction occurs, discontinue use. If you have a known allergy, existing skin condition or concerns about whether a product is suitable for you, you should seek appropriate professional advice before use.
4. Pricing and Payment
Prices displayed on our website are shown in the applicable currency and may include or exclude taxes depending on your location and applicable law.
We reserve the right to change product prices, discounts and promotions at any time. Any price changes will not affect orders that have already been accepted by us, except where permitted by law.
You agree to provide current, complete and accurate purchase and payment information when placing an order.
Payment must be successfully authorised before an order can be processed.
5. Orders
Placing an order through our website constitutes an offer to purchase the selected products.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- A product is unavailable.
- Payment cannot be authorised.
- We reasonably suspect fraud or unauthorised activity.
- Incorrect pricing or product information has been displayed due to an obvious error.
- An order appears to have been placed for unauthorised resale or commercial purposes.
If we cancel an order after payment has been received, we will provide an appropriate refund in accordance with applicable law.
6. Shipping and Delivery
Shipping and estimated delivery information is provided during checkout or elsewhere on our website.
Delivery estimates are estimates only unless expressly stated otherwise. Delays may occur due to carriers, customs, weather, peak periods or circumstances outside our reasonable control.
Customers are responsible for providing complete and accurate shipping information.
If you believe your order has been lost, damaged or incorrectly delivered, please contact us at hello@elveo.com.
Nothing in this section affects any delivery rights you may have under applicable consumer law.
7. Returns and Refunds
Returns, cancellations, replacements and refunds are governed by our Refund & Returns Policy, which forms part of these Terms.
Certain cosmetic products may not be eligible for change-of-mind returns once opened or unsealed for genuine health or hygiene reasons, where permitted by applicable law.
This does not affect your statutory rights in relation to faulty, damaged, misdescribed or otherwise non-conforming goods.
8. Accuracy of Information
We make reasonable efforts to ensure information provided through the Services is accurate and current.
However, our website may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability, shipping or other information.
We reserve the right to correct errors and update information where appropriate, subject to applicable consumer law.
9. Intellectual Property
Unless otherwise stated, the content available through the ELVEO website, including branding, logos, product imagery, photographs, graphics, designs, written content and other materials, is owned by or licensed to ELVEO and is protected by applicable intellectual property laws.
You may access and use our website for personal, non-commercial purposes.
You may not reproduce, distribute, modify, sell, commercially exploit or otherwise use our intellectual property without our prior written permission, except where permitted by applicable law.
10. Reviews, Feedback and User Content
If you submit reviews, photographs, feedback, comments, suggestions or other content to ELVEO, you confirm that you have the necessary rights to provide that content.
You must not submit content that is unlawful, defamatory, abusive, misleading, infringing, malicious or otherwise inappropriate.
Where permitted by law and subject to any permissions obtained from you, we may use content submitted to us in connection with operating, promoting and improving ELVEO and our Services.
11. Third-Party Services and Links
Our Services may contain links to or integrations with third-party websites, platforms, payment providers, social networks or other services.
We are not responsible for third-party websites or services that we do not own or control.
Your use of third-party services may be governed by their own terms and privacy policies.
12. Shopify
Our online store is hosted by Shopify.
Shopify provides the e-commerce infrastructure that enables us to offer and sell our products to you.
Your use of certain features of the Services may therefore involve Shopify and other third-party service providers.
Our collection and processing of personal information is further explained in our Privacy Policy.
13. Prohibited Uses
You may not use the website or Services:
- For any unlawful purpose.
- To violate applicable laws or regulations.
- To infringe our intellectual property rights or the rights of others.
- To submit false, misleading or fraudulent information.
- To transmit malicious software or harmful code.
- To collect or track another person's personal information unlawfully.
- To spam, phish, scrape or otherwise interfere with the operation of the Services.
- To circumvent security features of the Services.
- To use the Services in a way that could damage ELVEO, Shopify, our customers or other third parties.
We reserve the right to restrict or terminate access to the Services for violations of these Terms.
14. Disclaimer of Warranties
We aim to provide accurate information and high-quality products and Services.
Except for warranties, guarantees, rights or remedies that cannot legally be excluded, we do not make additional guarantees or warranties regarding the Services beyond those expressly stated by us.
Your statutory rights as a consumer remain unaffected.
15. Limitation of Liability
To the fullest extent permitted by applicable law, ELVEO will not be liable for losses resulting from misuse of our products, failure to follow product instructions, unauthorised use of the Services, or circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Nothing in these Terms is intended to exclude, restrict or limit any statutory rights or remedies available to consumers under applicable consumer protection law.
16. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold ELVEO harmless from claims, losses, liabilities or expenses arising from your unlawful use of the Services, your material breach of these Terms, or your infringement of another person's rights.
This section does not limit any statutory consumer rights that cannot legally be limited.
17. Severability
If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law.
The remaining provisions will continue to remain valid and enforceable.
18. Termination
These Terms remain effective unless terminated by you or us.
You may stop using our Services at any time.
We may suspend or terminate your access to the Services where you materially breach these Terms or use the Services unlawfully, subject to applicable law.
Any provisions that by their nature should survive termination will continue to apply.
19. Entire Agreement
These Terms, together with our Privacy Policy, Refund & Returns Policy and any other policies or notices posted on our website, constitute the agreement between you and ELVEO concerning your use of the Services.
20. Governing Law
These Terms and any separate agreements through which we provide Services to you will be governed by and interpreted in accordance with the laws applicable to the business operating ELVEO, without depriving consumers of any mandatory protections available under the laws of their country of residence.
21. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our Services, business practices, legal requirements or other operational reasons.
Any updated version will be posted on this website with a revised "Last updated" date.
Your continued use of the Services following an update will be subject to the updated Terms to the extent permitted by applicable law.
22. Contact Information
Questions about these Terms of Service can be sent to:
Email: hello@elveo.com