Privacy Policy

Last updated: 19th of August 2026

ELVEO operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). ELVEO is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, process and disclose your personal information when you visit, use, make a purchase or otherwise interact with the Services or communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information may be collected, used and disclosed as described below.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with ELVEO, where you live, and as permitted or required by applicable law, we may collect or process categories of personal information including:

• Contact details, such as your name, billing address, shipping address, phone number and email address.
• Payment and financial information, such as payment card information, payment method, transaction details and payment confirmation.
• Account information, such as your username, password, preferences and account settings where applicable.
• Transaction information, including products you view, add to your cart, purchase, return, exchange or cancel and details of previous transactions.
• Communications with us, including information you provide when contacting ELVEO for customer support or another enquiry.
• Device information, including information about your device, browser, network connection, IP address and other identifiers.
• Usage information, including information about how and when you interact with or navigate our website and Services.

Personal Information Sources

We may collect personal information:

• Directly from you when you make a purchase, create an account, use our Services, contact us or otherwise provide information to us.
• Automatically when you access or use our Services, including through cookies and similar technologies.
• From service providers that provide technology or other services on our behalf.
• From business, advertising or marketing partners and other third parties where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with ELVEO and our Services, we may use your personal information for the following purposes:

Providing and Improving Our Services

We may use your information to:

• Process payments and fulfil orders.
• Arrange shipping and delivery.
• Process returns, refunds or exchanges.
• Maintain and manage customer accounts.
• Remember your preferences.
• Provide customer support.
• Improve our website, products and shopping experience.
• Recommend products that may be relevant to you.

Marketing and Advertising

Where permitted by law, we may use your personal information for marketing and promotional purposes, including sending marketing communications by email, SMS or other channels.

We may also use information about your interactions with our website to display advertising for ELVEO products on our website or third-party platforms.

Where consent is required by applicable law, we will obtain your consent before using your information for these purposes.

You may unsubscribe from promotional emails at any time using the unsubscribe link provided in our marketing communications.

Security and Fraud Prevention

We may use personal information to provide a secure shopping experience and to detect, investigate or prevent fraudulent, illegal, malicious or otherwise harmful activity.

Communicating With You

We use your information to communicate with you regarding your orders, account, customer support requests and other interactions with ELVEO.

Legal Obligations

We may process personal information where necessary to comply with applicable laws, regulations, legal proceedings or valid requests from governmental or law-enforcement authorities.

We may also use information where necessary to establish, exercise or defend legal claims and enforce our terms and policies.

How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide the Services.

This may include:

• Shopify, which provides the e-commerce platform used to operate our online store.
• Payment processors and payment service providers.
• Shipping, fulfilment and logistics providers.
• IT, hosting, cloud storage and security providers.
• Analytics and customer-support providers.
• Marketing and advertising partners.
• Professional advisers and other service providers.

We may also disclose information when you request or consent to us doing so.

Personal information may also be disclosed where necessary in connection with a business transaction, such as a merger, acquisition, restructuring or sale of the business, or where necessary to comply with applicable legal obligations or protect our rights and the rights of others.

Relationship With Shopify

Our online store is powered by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of our Services in order to provide and improve Shopify's services and our online store.

Information you submit through our Services may therefore be transmitted to and processed by Shopify and other service providers, including providers located outside the country in which you reside.

Shopify may also process information about your interactions with our store in connection with certain enhanced Shopify features.

For more information about Shopify's processing of personal information and the privacy rights available to you, please review Shopify's Consumer Privacy Policy and Privacy Portal.

Cookies and Similar Technologies

Like many websites, we may use cookies, pixels and similar technologies to operate and improve our Services, remember your preferences, understand how customers use our website and, where permitted, support advertising and marketing activities.

You may be able to control certain cookies through your browser settings or through the privacy and cookie controls made available on our website.

Disabling certain cookies may affect the functionality of parts of the Services.

Third-Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not operated or controlled by ELVEO, we recommend reviewing that third party's privacy and security policies.

ELVEO is not responsible for the privacy, security, accuracy or reliability of third-party websites or services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the applicable age of digital consent or age of majority where prohibited by law.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us at hello@elveo.com so that we can take appropriate action.

Security and Retention of Your Information

We take reasonable measures designed to protect personal information.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our Services, maintaining appropriate business records, complying with legal obligations, resolving disputes and enforcing our agreements.

The appropriate retention period may vary depending on the type of information and the purpose for which it was collected.

Your Rights and Choices

Depending on where you live, you may have certain rights concerning your personal information.

These may include:

• Right of Access — You may have the right to request access to personal information we hold about you.
• Right to Correction — You may have the right to request correction of inaccurate or incomplete personal information.
• Right to Deletion — You may have the right to request deletion of certain personal information.
• Right to Data Portability — You may have the right to receive certain personal information in a structured, commonly used format.
• Right to Restrict Processing — In certain circumstances, you may request that we restrict how we process your personal information.
• Right to Object — You may have the right to object to certain processing of your personal information, including certain direct marketing activities.
• Right to Withdraw Consent — Where we rely on your consent to process personal information, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
• Marketing Preferences — You can unsubscribe from promotional emails at any time using the unsubscribe link contained in those communications.

These rights are not absolute and may be subject to exceptions under applicable law.

To exercise a privacy right relating to ELVEO, contact us at hello@elveo.com.

We may need to verify your identity before completing certain requests.

We will not discriminate against you for exercising your applicable privacy rights.

European Economic Area and UK Users

If you are located in the European Economic Area ("EEA") or United Kingdom, you may have additional rights under applicable data protection legislation, including the GDPR or UK GDPR.

Where required, we process your personal information under an appropriate legal basis, which may include:

• Performance of a contract with you, such as processing and delivering your order.
• Compliance with a legal obligation.
• Our legitimate interests, provided those interests are not overridden by your rights and interests.
• Your consent, where consent is required.

You may also have the right to lodge a complaint with the relevant data protection supervisory authority.

International Transfers

Your personal information may be transferred, stored or processed outside the country in which you live.

Where personal information is transferred outside the European Economic Area or United Kingdom, we will use appropriate safeguards where required by applicable law.

These may include adequacy decisions, the European Commission's Standard Contractual Clauses or other legally recognised transfer mechanisms.

Complaints

If you have concerns or complaints regarding how ELVEO processes your personal information, please contact us at:

hello@elveo.com

We will endeavour to investigate and respond to your concerns appropriately.

Depending on where you live, you may also have the right to lodge a complaint with your relevant data protection supervisory authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, legal requirements or other operational reasons.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy and provide any additional notice required by applicable law.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise any applicable privacy rights, please contact us at:

Email: hello@elveo.com